Running an Oracle system can be an expensive operation for both large and small organisations. Most organisations will have a limited budget and typically only have a handful of technical resources capable of managing Oracle systems.
The managers of IT departments then need to consider the cost of holiday cover, continual training, recruitment and day-to-day management of staff. Very soon, the costs, risks and challenges add up – and often there is no guaranteed or meaningful service level for the end-users.
Attenda’a Managed Service for Oracle Enterprise Applications is designed to provide you with IT certainty. We provide business led Service Level Agreements for the entire solution, based on the Oracle application availability, not the underlying hardware availability.
- Our services deliver high availability, ensuring that your Oracle systems are always on, giving you the availability, performance and security that your business requires to connect to customers, partners, suppliers and a mobile workforce.
- We manage your Oracle environments 24x7 enabling you to focus your scarce IT resources on more strategic activities.
- Our proven expertise and operational delivery allows you to accelerate the pace of development of your Oracle systems, enabling your business to be more agile whilst reducing the risk of change.
- We host your hardware and infrastructure in a secure and highly resilient environment, with all of the security, hardware, software and ongoing operational management put in place for you, including backups and optional disaster recovery options.
Our services extend beyond the normal ‘technology’ architecture with a total commitment to delivering the best ‘service’ architecture, with an integrated Service Management approach. This entails the deployment into a world-class ITIL driven service platform, providing unparalleled monitoring and incident management of the environment.
Our Monitoring and Management facilities are manned 24 hours a day, 365 days a year, by qualified and accredited technical engineers acting as the day to day operational interface and providing you with the very best service levels.
- Client comment
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"It was important that we worked with someone who had the skills and expertise to understand our complex environment and became a part of our team in order to make sure they could align any changes with future business goals."
Wayne Swallow, IT Director, Nisa-Today’s
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